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OST Docket - Regulations.gov Posted Filings

8 Filings as of 12:03 am Eastern Time

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OST Docket - 13 Filings Comments - 8 Filings

Comment from Mark Campbell

Nomination Materials for Transforming Transportation Advisory Committee

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0080-0009

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Comment from American Association of Airport Executives (Request for Extension of Comment Period)

Please see the attached request for a 30-day extension to the comment period by the American Association of Airport Executives (AAAE).

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0047-0095

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Comment from Brandon Ward

This comment, and attached resume, is to nominate Brandon D. Ward to become a member of the US DOT Transforming Transportation Advisory Committee (TTAC). Thank you for your consideration.

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0080-0007

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Comment from National Asphalt Pavement Association

See attached letter

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0047-0094

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Comment from Donna Sullivan

I believe this change would reduce traveler stress as I recently flew with my family to Europe and when we got to Madrid airport, there were no Passprt agents available and this caused such a delay we missed our connecting flight which we booked on American Airlines. Our final destination was Porto; however, once there, we would make an Air Europa flight that would take us to Bilbao, Spain. If American Airlines had been more flexible, we could have picked up the Air Europa flight in Madrid free of charge to get to Bilbao, however; AA said we HAD to make it to Porto or they would cancel our return flight home 12 days later. We literally spent 13 hours in Madrid airport and $1060 extra to change our Air Europa tickets and additional hotel fees (couldn’t cancel our original booking day of). This lack of flexibility lost us a day and $1000!!

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0089-0088

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Comment from David Oberle

I would have liked to see more language on requiring an airline to issue a return credit automatically after an involuntary cancellation. Although refund is required by law under involuntary cancellation, Spirit Airlines automatically offers initial compensation in the form of a 90 day voucher. This requires the customer to call the airline and endure a long hold time in order to get a refund which should be automatic.

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0089-0136

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Comment from Carol Flannagan

Nomination materials for TTAC attached

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0080-0008

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Comment from Kimberly Springer

For too long U.S. airlines have run roughshod over American travelers with obfuscatory language in delaying and canceling flights. They are not required to inform consumers as to legitimate and documented reasons for cancellations, instead relying on obtuse rationales, such as “equipment malfunctions” or “an act of God.” This was the case for a miserable return trip I endured in March 2022 with Southwest Airlines. Despite arriving several hours in advance on a connecting flight, passengers were only informed after several delays that our flight from Dallas’ Love Airfield to LaGuardia was canceled due to “inclement weather.” No further explanation was offered, very little empathy or assistance was offered by Southwest gate agents. One elderly woman being assisted by an airport employee broke down in tears as we were told there were no flights leaving until the next day and our only recourse would be to spend the night in the airport or find a hotel at our own expense.

Allegedly options were offered: “ either have his/her airfare refunded if the Customer chooses not to travel on Southwest or to be accommodated on the next available Southwest flight to his/her destination.” At no time was I offered this Hobson’s Choice: accept the refund and attempt to find another way home over thousands of miles and likely at an exorbitant cost or roll the dice that the airline won’t have further unfounded claims about weather or equipment. Southwest later offered minimal compensation ($100 “LUV” credits to use their terrible service.

After spending approximately $750 additional dollars for ground transportation, a last minute, overnight hotel, and waiting three days to receive my luggage which was quite likely intentional sent to the wrong airport, it is guaranteed I’ll never fly Southwest again. I have, in fact, abstained from summer travel, noting the airline industry’s callous regard for people spending hard earned money during a trying fiscal and emotional time.

I wholly support industry-wide legislation that would reign in airlines that have already benefitted in billions of taxpayer bailout dollars. Consumers deserve prompt and full refunds as outlined for services not rendered. This is an industry that clearly won’t regulate itself.

Thank you for holding the airline industry accountable for unfair business practices and working toward common and common *sense* definitions of “significant change of flight itinerary” and “cancelled flight.”

Comment Date:2022-08-04T04:00:00Z

Comment On Document ID:DOT-OST-2022-0089-0019

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