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COVID-19 Cancelled Flights Refund Complaints

 

USDOT Secures Record $4.5 Million Agreement with Air Canada to Settle Refund Case Involving Thousands of Customers - November 22, 2021

DOT's Investigatory, Enforcement, and Other Activities Addressing Lack of Timely Airline Ticket Refunds Associated with the COVID-19 Pandemic -Report to White House Competition Council - September 9, 2021

OST-2021-0073 - Air Canada - Notice of Enforcement Proceedings and Proposed Assessment of Civil Penalties - Refunds for Flights Cancelled

Notice of Administrative Action - June 15, 2021

Order 2021-6-11 - Cyr/Chain/Miles/Harrison v Air Canada - Order of Dismissal - Cancelled Flights Refund Complaints

DOT Aviation Consumer Protection - Archived Guidance

DOT Guidance Portal - March 2, 2020

Refunds - Second Enforcement Notice - May 12, 2020
Refunds by Carriers Given Unprecedented Impact of COVID-19 on Air Travel - April 3, 2020

https://otc-cta.gc.ca/eng/statement-vouchers - Canadian Transportation Agency Statement on Vouchers

Case C-356/19 - Judgment of the Court (Eighth Chamber) of 3 September 2020, Delfly sp. z o.o. v Smartwings Poland sp. z o. o., anciennement Travel Service Polska sp. z o.o.

Air Passenger Rights v Canadian Transportation Agency, 2020 FCA 92, Order, May 22, 2020
Air Passenger Rights v Canadian Transportation Agency, 2020 FCA 155, Order, October 2, 2020

Passengers Whose Flights Have Been Cancelled or Subject to a Long Delay May Demand Payment of the Compensation Provided for Under EU Law in the National Currency of their Place of Residence, Court of Justice of the EU, Spetember 3, 2020, Press Release No. 100/20

Canadian Transportation Agency - Inquiry Officer's Report Into Complaints that Airlines Did Not Respect Communications Obligations Under the Air Passenger Protection Regulaitons - September 30, 2020

Statement of Canadian Transport Minister on Measures to Protect Canadians from the Impacts of COVID-19 on the Air Travel Sector - November 8, 2020

Law Students Create Free Airline Refund Complaint Generator for Covid-19 Related Cancellations for Flights To, From or Connecting in the USA - Canadian Aviation News, August 7, 2020

Documate - Tool to Fill Out DOT Complaint Form

French Competition Authority Rejects a Complaint Formed by Travel Agencies on the Basis that there is NO Evidence of Anticompetitive Practices Resulting from Failure to Refund Cancelled Flights Due to the Covid-19 Outbreak, December 9, 2020

Canadian Transportation Agency to Develop a New Regulation to Address Future Large-Scale Flight Cancellations, December 21, 2020

Canadian Transportation Agency - Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions

Air Passenger Rights CTA Submission, January 29, 2021

 

 

 

 


Air Canada

OST-2020-0053 - Simon Cyr v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0055 - Charles Cervinka v Air Canada - Cancelled Flights Refund Request

OST-2020-0056 - Lois Consberry & Sergio Palmieri v Air Canada - Cancelled Flights Refund Request

OST-2020-0059 - Carrie & Corey Brayall v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0061 - Brigitta Soos-Nagy v Air Canada - Cancelled Flights Refund Request

OST-2020-0062 - Tyler Cooke v Air Canada - Cancelled Flights Refund Request

OST-2020-0063 - Naomi Horovitz v Air Canada - Cancelled Flights Refund Request

OST-2020-0067 - Carol Jacobsmeyer v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0070 - Shu Ming Kwok v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0071 - Brandon Miller v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0073 - Allen Woo v Air Canada - Cancelled Flights Refund Request

OST-2020-0074 - Jeffrey Stricker v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0075 - David Fernandez Chain v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0076 - Lindsay Elizabeth Miles v Air Canada - Cancelled Flights Refund Request

OST-2020-0077 - Howard Chen v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0078 - Dusan Fejes v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0079 - Gordon Leung v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0080 - Jordan Morar v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0081 - Natalia Bastian v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0082 - Sandra Jones v Air Canada - Cancelled Flights Refund Request

OST-2020-0083 - Rachel Reyes v Air Canada - Cancelled Flights Refund Request

OST-2020-0085 - Callie Stirling v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0087 - Mary Patten v Air Canada - Cancelled Flights Refund Request

OST-2020-0088 - Keving Nan v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0091 - Brent Arentsen v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0092 - Jiping Wang v Air Canada - Cancelled Flights Refund Request

OST-2020-0094 - Kristina Lee v Air Canada - Cancelled Flights Refund Request

OST-2020-0095 - Nina Carptenter v Air Canada - Cancelled Flights Refund Request

OST-2020-0096 - Myles Jeffries v Air Canada - Cancelled Flights Refund Request

OST-2020-0097 - Connor Mojo v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0100 - Susan Wingert v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0108 - Erin Yeung v Air Canada - Cancelled Flights Refund Complaint (Calgary-Houston)

OST-2020-0109 - Erin Yeung v Air Canada - Cancelled Flights Refund Complaint (Toronto-Houston)

OST-2020-0110 - Erin Yeung v Air Canada - Cancelled Flights Refund Request (Houston-Toronto)

OST-2020-0111 - Maja Kyle v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0114 - Tiffany Horan v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0121 - Gerard Longo v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0125 - Ernest Blazenko v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0126 - Andrew Westphal v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0131 - Amber Cottrill v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0132 - Jeffrey Colobong v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0133 - Kam Ping Chan v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0138 - Trevor Ritchie v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0139 - Alexander Lindsay v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0143 - John Clemmens v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0145 - Wyman Osburne v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0146 - Joseph Sheehan v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0150 - Brent Nickle v Air Canada - Canceleld Flights Refund Complaint

OST-2020-0151 - Christina Castellani v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0154 - Scott McDonaled v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0155 - Calvin Blankenship v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0157 - Sacha Mann v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0161 - Sharon Westman v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0162 - Marie Louise Schaefer v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0163 - Adam Duffy v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0166 - Wendy Bowe v Air Canada - Cancelled Flights Refund Request

OST-2020-0170 - Luke Kinzie v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0171 - Julie Neal v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0172 - Daniel Gernzian v Air Canada - Cancelled Flights Rrefund Complaint

OST-2020-0173 - Frank Ruskey v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0174 - Tim Stickelbrucks v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0175 - Johnathon Jones v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0181 - Stephen Mellor v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0186 - Carolyn Tompkins v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0187 - Cassandre Creswell v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0188 - Cristina Guevara Dutari v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0190 - Michael Fells v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0192 - Roux Gerber v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0194 - Linda Hauley v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0198 - Scott Szeremeta v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0199 - Harvey Kalichman v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0205 - Ryan Anderson v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0208 - Nicole Rogers v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0209 - Anna Dale v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0210 - Linda Cossette v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0219 - Lydia Hatch v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0221 - Jaye O'Brien Dockendorff v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0223 - Dawn Knoble v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0227 - Laura Hetrick v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0230 - Daniel Higdon v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0235 - Stephen McQuillan v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0238 - Lana Harrison v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0241 - Aaron Hushagan v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0244 - Christina Mulchandani v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0249 - Sandra Murphy v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0257 - Elisa Zaiceva v Air Canada - Cancelled Flights Refund Complaint

OST-2020-0263 - Vicki Tatum v Air Canada - Cancelled Flights Refund Complaint

OST-2021-0010 - Matthew Gasper v Air Canada - Cancelled Flights Refund Complaint

OST-2021-0011 - Kaitlin Vanderberg v Air Canada - Cancelled Flights Refund Complaint

OST-2021-0030 - Lena Sherman v Air Canada - Cancelled Flights Refund Complaint

OST-2021-0148 - Haipeng Li v Air Canada - Cancelled Flight Refund Complaint

 

Air New Zealand

OST-2020-0044 - David Payne v. Air New Zealand - Refund Complaint

 

Air Transat

OST-2020-0054 - Simon Cyr v Air Transat - Cancelled Flights Refund Request

OST-2020-0060 - Shannon Smith v Air Transat - Cancelled Flights Refund Request

OST-2020-0123 - Sumalia Aongya v Air Transat - Cancelled Flights Refund Complaint

OST-2020-0124 - Stephanie Lynch v Air Transat - Cancelled Flights Refund Complaint

OST-2020-0211 - Harvey Kalichman v Air Transat - Cancelled Flights Refund Complaint

 

Allegiant Air

OST-2021-0048 - Matthew Thomas D'Antonio v Allegiant Air - Cancelled Flight Refund Complaint

 

American Airlines

OST-2020-0046 - Maria Borges v American Airlines - Frequent Flyer Miles Refund Complaint

OST-2020-0178 - Mike Borsetti v American Airlines - Public Tariff Inspection Rule Complaint

 

Avianca

OST-2020-0099 - Meir Libersohn v Avianca Airlines - Cancelled Flights Refund Complaint

OST-2020-0189 - Nicholas Brown v Avianca Airlines - Ticket Change Fee Complaint

OST-2020-0248 - Shneor Ossowiecki v Avianca - Cancelled Flights Refund Complaint

 

Azerbaijan Airlines

OST-2020-0180 - Meir Silverman v Azerbaijan Airlines - Cancelled Flights Refund Request

 

Delta Air Lines

OST-2020-0128 - Cynthia Norwood v Delta Air Lines - Cancelled Flights Refund Complaint

OST-2020-0212 - Zvi Steele v Delta Air Lines - Cancelled Flights Refund Complaint

 

Frontier Airlines

OST-2020-0184 - Habib Hymie Chera v Frontier Airlines - Cancelled Flights Refund Complaint

 

JetBlue Airways

OST-2020-0136 - Richard Gouin v JetBlue Airways - Cancelled Flights Refund Complaint

OST-2020-0141 - Richard Gouin v JetBlue Airways - Cancelled Flights Refund Complaint

OST-2020-0158 - Benjamin Edelman v JetBlue Airways - TSA Fees Refund Complaint

 

LATAM Airlines

OST-2020-0093 - Saurabh Desai v LATAM Airlines - Cancelled Flights Refund Complaint

 

Scandinavian Airlines

OST-2020-0147 - Nelson Rivera Carrera v SAS - Cancelled Flights Refund Request

 

Sunwing Airlines

OST-2020-0057 - Simon Cyr v Sunwing Airlines - Cancelled Flights Refund Request

OST-2020-0122 - Tracey Cummings v Sunwing - Cancelled Flights Refund Complaint

OST-2020-0156 - Jane Campbell v Sunwing - Cancelled Flights Refund Complaint

OST-2020-0167 - Stephanie Lamey v Sunwing - Cancelled Flights Refund Complaint

OST-2020-0234 - Katherina Dubesky-Templeton v Sunwing - Cancelled Flights Refund Complaint

 

Swoop

OST-2020-0148 - Wojech Koch v Swoop - Cancelled Flights Refund Complaint

OST-2020-0152 - Van Dai Nguyen v Swoop - Cancelled Flights Refund Complaints

OST-2020-0191 - Jamie-Anne Tomin v Swoop - Cancelled Flights Refund Complaint

 

United Airlines

OST-2020-0048 - Abraham Gutnicki v. United Airlines - Failure to Provide a Refund Complaint

OST-2020-0064 - Scott Reiners v United Airlines - Cancelled Flights Refund Request

OST-2020-0142 - Denise Williams v United Airlines - Cancelled Flights Refund Complaint

 

WestJet Airlines

OST-2020-0072 - Dr. Chance Finegan v WestJet - Cancelled Flights Refund Request

OST-2020-0101 - Farhana Imtiaz v WestJet Airlines - Cancelled Flights Refund Complaint

OST-2020-0127 - Nathan Townes v WestJet - Cancelled Flights Refund Complaint

OST-2020-0137 - Richard Doane v Westjet - Cancelled Flights Refund Complaint

OST-2020-0140 - Denise Williams v WestJet - Cancelled Flights Refund Complaint

OST-2020-0159 - Carl Isenburg v Air Tahiti and WestJet - Cancelled Flights Refund Complaint

OST-2020-0160 - Kari Clayton v WestJet - Cancelled Flights Refund Complaint

OST-2020-0168 - Gary Odell v WestJet - Cancelled Flights Refund Complaint

OST-2020-0169 - Betty Campitelli v WestJet - Cancelled Flights Refund Complaint

OST-2020-0195 - Lee Priest v WestJet - Cancelled Flights Refund Request

OST-2020-0200 - Bradley Otlin v WestJet - Cancelled Flights Refund Complaint

OST-2020-0216 - Edward Andrews v WestJet - Cancelled Flights Refund Complaint

OST-2020-0218 - Norman Lowthion v WestJet - Cancelled Flights Refund Complaint

OST-2020-0222 - Lyne Gendron v WestJet - Cancelled Flights Refund Complaint

OST-2020-0225 - Nicole Rogers v WestJet - Cancelled Flights Refund Complaint

OST-2020-0233 - Craig Pike v WestJet - Cancelled Flights Refund Complaint

OST-2020-0261 - Anh Lam v WestJet - Cancelled Flights Refund Complaint

OST-2021-0017 - Thomas Connors v WestJet - Cancelled Flights Refund Complaint


 

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